tag:blogger.com,1999:blog-3081872231855122210.post2277987075611767771..comments2024-03-19T02:13:10.045-05:00Comments on Out and About: How Garmin made a frustrating situation even worseemmers712http://www.blogger.com/profile/15865493476823978890noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-3081872231855122210.post-84529396030132739462012-12-26T19:35:56.598-06:002012-12-26T19:35:56.598-06:00Their customer service really is incredibly disapp...Their customer service really is incredibly disappointing. Considering how large of a price tag their products command, you would think that they would do a much better job servicing their customers. Grrrr.emmers712https://www.blogger.com/profile/15865493476823978890noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-71523717162613423622012-12-24T22:35:42.445-06:002012-12-24T22:35:42.445-06:00What the hell were the custom service of Garmin (T...What the hell were the custom service of Garmin (Taiwan) thinking? There is no response to my e-mail request. Perhaps they decided not to have my repair done due to age of Oregon550t and cost of repair to their advantage. I eventually found the clue and have repaired the problem on the damaged rubber switch cover myself. In all, their customer service is totally unacceptable.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-37281216682385370842012-05-08T19:35:31.738-05:002012-05-08T19:35:31.738-05:00So glad and so refreshing to hear that Apple's...So glad and so refreshing to hear that Apple's customer service was so superb. Garmin should take lessons from Apple! Let me know what you decide on getting a GPS watch, and thanks for the info about the Motorola product! This is really good to know for the future. Thanks also for the tip on MayMyRun, I just downloaded it onto my iPhone and will also give it a whirl this week!!!emmers712https://www.blogger.com/profile/15865493476823978890noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-34117699360610876192012-05-08T19:13:26.830-05:002012-05-08T19:13:26.830-05:00Wow - I've never heard of anyone having troubl...Wow - I've never heard of anyone having trouble with their Garmin. I'm shocked and grateful that you shared this...been debating whether to take the plunge on one of those. MapMyRun also has an app that you can use, not sure if it works with IPhones, but it does with Androids. <br /><br />I have to say that the customer service bar for me has been raised by Apple. My son's Ipod Touch was dropped and needed replaced. The customer service I experienced with that company was UNBELIEVABLE! Nothing like what you described with Garmin. These companies had better get on board or they are going to be left behind.<br /><br />BTW - Motorola has a new Garmin-like device. I saw a demo of it recently...looked pretty cool. https://motoactv.com/MJhttps://www.blogger.com/profile/08471299405434732911noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-25638512134308785662012-05-06T20:48:10.775-05:002012-05-06T20:48:10.775-05:00Appreciate the sympathy! And it does seem like so...Appreciate the sympathy! And it does seem like some Garmins are more "lemony" than others. Maybe they are like cars where they work better when used more frequently, and conversely are more prone to repair issues when they sit around. (Aka, maybe this is a sign that I need to go running more often and use my Garmin more frequently, LOL!)emmers712https://www.blogger.com/profile/15865493476823978890noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-5690660862355894582012-05-06T20:35:15.986-05:002012-05-06T20:35:15.986-05:00What a pain in the arse. I am so sorry you had to ...What a pain in the arse. I am so sorry you had to deal with this. I would be wanting to fix my watch right away too, and that interaction at the store would have left me so frustrated!<br /><br />It really seems like some Garmins are more touchy than others. I have the same model as a friend of mine and she has issues more than I do, and I think I even use mine more. Silly things :( Hope you get it figured out tomorrow.kilaxhttp://www.ilaxstudio.com/blog/noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-60364996933577278262012-05-06T15:12:05.664-05:002012-05-06T15:12:05.664-05:00Thanks, Amy! I am definitely going to voice my co...Thanks, Amy! I am definitely going to voice my concerns to them. Here's hoping they even acknowledge my communication (I've written letters of complaint in the past that were flat-out ignored!)<br /><br />I had a good experience with RunKeeper this morning, thanks again for sharing! I ran a route I'm very familiar with, and the distances and times seemed very comparable to what I'm used to with the Garmin. We'll see how consistent it is over time. It's said that you ran a whole mile longer than you did?!? That is HUGE! Are you sure it isn't just all your incredible training efforts and huge improvements making the distance seem like it was less than it was? ;)emmers712https://www.blogger.com/profile/15865493476823978890noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-84773426238569344322012-05-06T09:45:48.249-05:002012-05-06T09:45:48.249-05:00Not cool, Garmin, not cool. You should write a let...Not cool, Garmin, not cool. You should write a letter or post something on their facebook page if they have one. Take it to the top and demand results!<br /><br />I'm curious to hear how Runkeeper worked for you. Sometimes it works great for me. Other times it tells me I ran a mile farther than I did. (I understand that no GPS is going to be exact, but a mile off is kind of a lot.)*Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-61899756626508925142012-05-05T18:44:46.243-05:002012-05-05T18:44:46.243-05:00Thanks for the sympathy!!! It's amazing how m...Thanks for the sympathy!!! It's amazing how much these technologies really seem to have a mind of their own sometimes, grrrr. Thanks also for the tip on the Nike+ app - I will try that, too!emmers712https://www.blogger.com/profile/15865493476823978890noreply@blogger.comtag:blogger.com,1999:blog-3081872231855122210.post-84674156547176104612012-05-05T18:22:54.238-05:002012-05-05T18:22:54.238-05:00Sorry to hear about your garmin. I can't imagi...Sorry to hear about your garmin. I can't imagine how frustrating that would be! My garmin 110 sometimes won't connect to my pc which drives me crazy! I also use the Nike+ app on my iPhone which works as a gps too.Xaarlinhttps://www.blogger.com/profile/09103441780159368391noreply@blogger.com